Returns & Exchanges

Due to the perishable nature of our extreme sour snacks, we cannot accept returns once the product has been opened. If your order arrived damaged or didn't meet our elite sour standards, we are committed to making it right.

Return Process

• 1.
  Contact Support

  Email our support team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  Attach clear photos of the packaging and product if you are reporting damage or quality concerns for our quality control team.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine eligibility for a replacement or a full refund.

• 4.
  Resolution

  Once approved, we will ship out a fresh batch of sour snacks or process a refund to your original payment method immediately.